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Membership Processing Specialist

Admin

West Plains, MO 65775

Posted 10/08/2026

Job ID: 63124183

Job Description

Penmac Staffing is seeking a dependable and customer-focused Membership Processing Specialist to join a local client team in West Plains, MO. (not in-house at Penmac branch office)

This position serves as the primary point of contact for members, providing exceptional service and support through phone, email, and online communication channels.

The ideal candidate enjoys helping others, works well in a fast-paced office environment, and is committed to delivering a positive member experience.

Responsibilities

Serve as the primary liaison for member communication and support

Research and resolve member questions, concerns, and service issues in a timely and professional manner

Process new membership applications and membership reinstatements

Maintain and update accurate member records within internal databases

Deliver friendly, compassionate, and professional customer service during every interaction

Collaborate with the local support team to meet service, production, and quality goals

Meet or exceed daily, weekly, and monthly performance expectations

Process member payments and complete daily balancing procedures

Respond to phone, email, and online inquiries with accuracy and efficiency

Maintain confidentiality and professionalism when handling member information

Qualifications

High school diploma or GED required

Minimum of 1 year of customer service experience required
(call center, office, retail, or hospitality experience welcomed)

Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with standard office equipment including multi-line phones, copiers, and fax machines

Excellent communication and problem-solving skills

Ability to work onsite in West Plains, MO and maintain reliable attendance

Ability to work independently while contributing to a team-oriented environment

Why Join Us?

Monday-Friday schedule with no weekends

Opportunity to earn additional income through commissions

Supportive team environment

Stable, professional office setting

Opportunity to grow customer service and administrative experience

Apply today to join a team dedicated to delivering outstanding member support and service.

Already have an application on file with Penmac? Reach our Staffing Specialists by texting 417-275-9095

Additional Information

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